For the last month we’ve been trialling Olark, a service that allows us to interact with clients – and track our website visitors – in a totally unique way.


When we’re online, you’ll see a little blue bar at the bottom right hand side of the screen. Click the bar, and you’ll be able to chat instantly with one of us using the box that pops up. Get a quote in less than a minute, or get a speedy answer to a question about the way we work. That little box makes it possible for us to offer real-time communication without the hassle of sign-up forms, Captcha fields and email verification.

Our ‘instant quote’ chat box is powered by Olark, a service which allows us to receive or initiate chats with our website visitors. We can also see who’s online in real time, bringing visitor analytics to life. Best of all, we can connect using any Jabber client (such as iChat): no need to install any special software.

The little blue Olark chat box has been absolutely vital in connecting us with new clients. Getting instant access to us allows them to get an idea of our copywriting prices and the way we work – all without tedious, time-consuming email exchanges.¬†Crucially, we also find that live chat is less intrusive than a telephone call when we’re writing. On some projects (particularly technical writing) we need to research and follow a train of thought, and it’s difficult when the phone keeps ringing. We prefer it even to Skype.

We’ve gained at least one copywriting client through our live quote service, and we hope we’ll gain even more over the coming month. If we’re online now, just click the blue bar below to get an instant price for your SEO writing, blogging, video or technical writing project.

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Claire Broadley

Technical writer, blogger, and editor at Red Robot Media
Claire Broadley has been a technical author and web content writer at Red Robot since 2010. She contributes to dozens of websites, focusing on consumer technology, online privacy, digital marketing, and small business topics.
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