If you need regular help from a technical author, but you don’t want a full-time employee, you can hire our technical writers on a retainer basis.
Our retainer plan gives you guaranteed resource each month, pre-booked for your company, and available for any projects you’d like us to work on. Retainers are designed for clients that regularly release updates to their documentation, and require regular updates from a technical author they can trust.
Our writers work in tandem with your team, whether we’re working in our office, or in yours. And retainer days are offered at a lower price than regular work, because we recognise the value of building long-term relationships.
Why Hire Us On a Retainer?
Every time you release a new version of your product, your user guides and videos need to be updated. If you don’t continually review and amend your documentation, your user guides will slip out of sync with the product features.
Retainers allow you to schedule time for a technical author to review and update your material. Each time you need resource, it’s pre-paid and available on demand. All you need to do is supply your release notes to our writers.
Time that’s pre-booked on a retainer basis is also discounted, so you get better value. And our technical authors benefit from retainers too; because they work on every release, they can continually build knowledge and engage with the wider business when they’re required. This avoids ‘pass the parcel’ syndrome, where documentation gets pushed from desk to desk and becomes increasingly inconsistent.
Our retainers are flexible, so the time you pre-pay can be spent any of our services. If you skip a release, and you don’t need documentation, you can spend the time on content, blogs or video instead.
In many cases, we can set up a retainer within a week, saving you the time and expense of finding contract or freelance staff.
All of our retainer agreements are custom-made to suit your technical authoring requirements.
Typically, we require a minimum of 2 days’ commitment per month. A day is 7.5 working hours. Time must be pre-paid via UK bank transfer or Direct Debit; we will soon offer euro payment options for our EU clients. Prompt payment is required to ensure the time is reserved.
Unless otherwise arranged, we’ll assume that you only need remote resource. You can opt to have a technical author attend on-site for an additional fee. Timesheets are logged via our cloud project management tool. Resource that is not used in its designated month is carried forward for a maximum of two months. After this, it expires permanently.
Work you order beyond the pre-paid retainer time is billable at our standard rate, with our standard payment terms. The standard rate will be noted on your agreement.
There’s a minimum notice period of 30 days for variation or cancellation.