Writing a software user guide

Last night our first large software user guide rolled off the printer. It's so big that we actually ran out of white paper half way through. We've done lots of technical web content and small user guides in the past (there's one in our copywriting Portfolio), but this is the first really big software user guide we've written. The last few weeks have been very busy, but we're really pleased with the results. This user guide will be output as webhelp, but we

Study reports 26 per cent struggle with instruction manuals

Fellow technical writers may be interested to read this piece in the Daily Mail. In a thinly-veiled advertisement for a tech support helpline, the report claims that 26 per cent of people have their Christmas Day fun ruined by complicated instruction manuals. I don't mean to take this festive survey too seriously - especially given the sources involved. But can it really be the case that technical writing causes still causes problems for users? I'd be i
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