The Importance of a Great User Guide

The Importance of a Great User Guide
Mathew and I now offer technical authoring services, but we both have a history of working in IT support. Mathew worked for BT and the NIHR before becoming a technical author. I worked at Mazars and StepChange before getting a great service desk job at the NIHR, part of the NHS. Our service desk experience has helped us to understand the benefits of a good user guide. Great documentation is crucial for end users, and it also really helps the service
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