Study reports 26 per cent struggle with instruction manuals

Fellow technical writers may be interested to read this piece in the Daily Mail. In a thinly-veiled advertisement for a tech support helpline, the report claims that 26 per cent of people have their Christmas Day fun ruined by complicated instruction manuals. I don't mean to take this festive survey too seriously - especially given the sources involved. But can it really be the case that technical writing causes still causes problems for users? I'd be i
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