It pains me to say this, but I’m running out of patience with Moo.com. Yet again, the minicards we ordered are off-centre.
Having Googled around, this seems to be a widespread problem. Graphic designer Andrea Arbuckle received off-centre cards from Moo.com, and this thread on a design forum also discusses the lack of care in the cutting. Off-centre printing is also mentioned in this review on InfoBarrel.
The first time this happened, customer support at Moo said it was my fault for not centreing the front design properly, causing the design to shift to the right. That’s kind of strange, because the print on the back was off-centre as well, and that’s just a text field: no image alignment involved.
Also, if you look closely, the print is closer to the top edge on the left hand side than it is on the right. Seeing as my design was completely horizontal, there is actually no way this could be my fault: it must be a printing error.
After making it clear I should have checked my design, they re-printed the cards. They were off-centre as well, although not quite as bad as the first batch.
I decided to give Moo.com a second try. I designed some more simple cards for Mathew, and this time, I manually measured the pixels in the gaps either side of the logo to ensure they were totally centred. I uploaded the graphic, and I didn’t touch it in the editor.
The cards arrived this morning. Off-centre again, front and back. Again, the back is just text I typed in to a pre-defined field, so there is no way I could have caused it.
This latest batch were not cheap: more than £20 for 100 minicards all-in. For that kind of money, I don’t expect to wince every time I look at them.
I may use Moo.com again for stickers and labels, because their other products are excellent: we were delighted with the postcards we got. They do seem to have issues printing their flagship product though.
Let me know who you use for business card and label printing. Have you had any problems with Moo.com?