Claire Broadley: Technical Writer and Content Strategist

Claire Broadley

Training and Qualifications: Microsoft MCP (Active Directory), Microsoft MCP (Windows), ITIL v3, technical authoring 1 & 2 (Armada), web content writing (Leeds University)
 bitcoin, hosting, cloud, IoT, mobile, home automation, consumer tech, surveillance, privacy, programmatic commerce, Camtasia Studio, content strategy, SEO

Claire was given her first computer, an Acorn Electron, at the age of 4. She picked up BASIC by studying books at primary school, and has always had a knack for IT. Claire started her career in service desk positions, then trained formally as a technical author while working for the NIHR.

In March 2011, Claire started working as a freelance technical writer, blogger, and journalist. She now manages the majority of our business blogging and technical content projects, and has built up a huge body of work while writing for hundreds of different clients. She has blogged for the BBC, Eventbrite, Lifehacker, Olark, Kissmetrics, Dell, Quidco and eBay, and is an major contributor to WhoIsHostingThis where she has editorial input. Claire also blogs occasionally for the Huffington Post. One of Claire’s recent blogs on the EU referendum went viral, amassing 300,000 hits in just one day, and hitting headlines in the mainstream media.

In a previous life, Claire made electronic music. Printed Circuit released several independent albums, toured the world, and appeared in her own Lego music video, which has received around a quarter of a million views on YouTube. Claire’s the proud owner of an electric vehicle and an array of smart home technology.


Mathew Dixon: Technical Author and Documentation Specialist

Mathew DixonTraining and Qualifications: Certified Service Desk Analyst (Service Desk Institute), Sharepoint Administrator (Microsoft), Technical author 1 & 2 (Armada), Camtasia Studio, Techsmith Jing / SnagIt, Madcap Flare / Madcap Capture, Blueberry BBFlashBack
Specialisms: Technical authoring, system documentation, cloud software documentation, help videos, screencasts

Mathew Dixon was working for the National Institute for Health Research as a service desk analyst, having previously worked in customer service and technical support for BT and Leeds City Council. He left his position in November 2011 and joined Red Robot Media full-time as a technical author. As part of this transition, Mathew completed training courses in Madcap Flare and is now a proficient expert, with 6 years’ experience in using Flare and managing large documentation projects.

Mathew is able to steer documentation projects, and improve existing document management strategies. He is a strong believer in the effectiveness of clean, pure technical authoring techniques. Mathew is comfortable with tight deadlines and working within teams. His attention to detail makes him a reliable and dedicated technical author. He can work on-site at the client’s office, or handle projects remotely from our base in Leeds; his work has taken him as far afield as Geneva, Switzerland.

Mathew plays guitar in two bands. He is obsessed with movies, cheese, real ale and graphic novels and is the proud dad to 3-year-old Thomas.

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