Red Robot has three writers who work on a range of content assignments, including technical content, press releases, user guides, blogs, and ebooks. You can contact your writer any time to see how your project is progressing.

Claire Broadley

Claire Broadley is a freelance tech blogger and Lead Editor at Digital.com. She is the founder of Red Robot Media and writes for a number of prominent websites including WhoIsHostingThis and Top10VPN.

Claire was given her first computer, an Acorn Electron, at the age of 4. She picked up BASIC herself by copying code from her many computer books. Claire started her career in service desk positions, then trained formally as a technical author while working for the Department of Health.

Claire manages the majority of our business blogging and technical content projects, and has built up a huge body of work, writing for hundreds of different clients. Claire has blogged for the BBC, Eventbrite, Lifehacker, Olark, Kissmetrics, Dell, Quidco and eBay. Claire also blogs occasionally for the Huffington Post, and one of her recent personal blogs on the EU referendum amassed 300,000 hits in just one day. Her content has also been retweeted by someone of the most prominent names in digital and caught the attention of the mainstream media. She is currently spending most of her time editing Digital.com.

In a previous life, Claire made electronic music as Printed Circuit. She released several independent albums, toured the world, and appeared in an animated Lego music video, which has received almost half million views on YouTube.

Claire’s the proud owner of an electric vehicle and an array of smart home technology, with a keen interest in the internet, cryptocurrencies, and online privacy.

If you’d like Claire Broadley to write for you, email her now.

Claire Broadley
Claire Broadley

Technical blogger focusing on internet and business topics. Published writer on a variety of web hosting, cloud, IoT, and cyber security blogs. WordPress user for 13 years with solid understanding of best practice and content strategy.

Training and qualifications

Technical Author (Armada) Intermediate and Advanced, Microsoft MCP (Active Directory), Microsoft MCP (Windows), ITIL v3, Web content writing (Leeds University)

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Mathew Dixon

Mathew Dixon is a trained technical author with a background in IT service desk work. He has almost 7 years’ experience producing software documentation and video help in MadCap Flare and Camtasia Studio.

Before joining Red Robot Media, Mathew was working for the National Institute for Health Research as a service desk analyst, having previously worked in customer service and technical support for BT and Leeds City Council.

He left his position in November 2011 and joined Red Robot Media full-time as a technical author.

As part of this transition, Mathew completed training courses in Madcap Flare and is now a proficient expert. He has completed several large documentation projects without support from other technical writers, and is often retained to update these manuals after they are completed.

Mathew is able to steer documentation projects, make suggestions on layout and design, and improve existing document management strategies. He is a strong believer in the effectiveness of clean, pure technical authoring techniques, and can work with tight deadlines and within external teams. His attention to detail makes him a reliable and dedicated technical author.

Mathew can work on-site at the client’s office, or handle projects remotely from our base in Leeds; his work has taken him as far afield as Geneva, Switzerland.

Mathew plays guitar in two bands. He is obsessed with movies, cheese, real ale and graphic novels and is the proud dad to 3-year-old Thomas.

If you’d like Mathew to produce your next user guide or documentation set, email him now.

Mathew Dixon

Trained and highly experienced technical author. Diligent and self-organised with a passion for clear technical instructions and a problem-solving approach. Able to work on-site or remotely.

Training and qualifications

Certified Service Desk Analyst (Service Desk Institute), Sharepoint Administrator (Microsoft), Technical author Intermediate and Advanced (Armada), Camtasia Studio, Techsmith Jing / SnagIt, Madcap Flare / Madcap Capture, Blueberry BBFlashBack

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Paul Newham

Paul has worked as a journalist, PR consultant, reporter, and teacher, and now covers a range of client accounts at Red Robot Media. Paul started working with Red Robot Media in 2016 to offer his skills on a freelance basis.

After one year’s freelancing with us, he has developed an impressive client list, writing for many prominent websites and blogs. Perhaps the most prominent is CommsTrader, a new and fast-growing website for the unified communications market. Paul also writes enthusiastically about marketing, online privacy, and business news.

Paul’s considerable experience in both blogging and journalism means he can turn his hand to any assignment that clients request. He is a skilled researcher, and his confident approach means that he can turn any client brief into a fully-formed finished product.

Paul lives in Leeds with his fiance and young son. He enjoys playing guitar, brewing his own beer, and is a keen Sunday cricketer and football fan.

If you’d like Paul to write for you, email him now.

Paul Newham
Paul Newham

Experienced journalist, copywriter, and PR consultant. Creates clean copy on business topics and is a skilled and thorough researcher. Contributes idea generation and strategy for client projects, and produces blogs and thought leadership articles on a retainer and ad-hoc basis.

Training and Qualifications

Masters Degree in English Literature and Language from the University of Leeds.

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