Red Robot has three technical writers who work on a range of content assignments. You can contact your technical writer any time to see how your project is progressing.

Claire Broadley

Technical writer, blogger, and project manager

Claire Broadley was given her first computer, an Acorn Electron, at the age of 4. She picked up BASIC by studying books at primary school, and has always had a knack for IT. Claire started her career in service desk positions, then trained formally as a technical author while working for the NIHR.

In March 2011, Claire started working as a freelance technical writer, blogger, and journalist. She now manages the majority of our business blogging and technical content projects, and has built up a huge body of work while writing for hundreds of different clients. She has blogged for the BBC, Eventbrite, Lifehacker, Olark, Kissmetrics, Dell, Quidco and eBay, and is an major contributor to WhoIsHostingThis where she has editorial input. Claire also blogs occasionally for the Huffington Post. One of Claire’s recent blogs on the EU referendum went viral, amassing 300,000 hits in just one day, and hitting headlines in the mainstream media. Her content has also been retweeted by someone of the most prominent names in digital.

In a previous life, Claire made electronic music. Printed Circuit released several independent albums, toured the world, and appeared in her own Lego music video, which has received around a quarter of a million views on YouTube. Claire’s the proud owner of an electric vehicle and an array of smart home technology.

If you’d like Claire Broadley to write for you, email her now.

Claire Broadley

Training and qualifications

Technical Author (Armada) Intermediate and Advanced, Microsoft MCP (Active Directory), Microsoft MCP (Windows), ITIL v3, Web content writing (Leeds University)

Specialisms

Technical blogging and journalistic assignments on web hosting, bitcoin, cloud, IoT, mobile, home automation, consumer tech, surveillance, privacy, programmatic commerce, WordPress, content strategy, SEO. Video editing, mainly Camtasia Studio.

Availability

Available in 4-6 weeks (remote only)

Mathew Dixon

Technical author, documentation specialist, and video producer

Mathew Dixon was working for the National Institute for Health Research as a service desk analyst, having previously worked in customer service and technical support for BT and Leeds City Council. He left his position in November 2011 and joined Red Robot Media full-time as a technical author. As part of this transition, Mathew completed training courses in Madcap Flare and is now a proficient expert, with 6 years’ experience in using Flare and managing large documentation projects.

Mathew is able to steer documentation projects, and improve existing document management strategies. He is a strong believer in the effectiveness of clean, pure technical authoring techniques. Mathew is comfortable with tight deadlines and working within teams. His attention to detail makes him a reliable and dedicated technical author. He can work on-site at the client’s office, or handle projects remotely from our base in Leeds; his work has taken him as far afield as Geneva, Switzerland.

Mathew plays guitar in two bands. He is obsessed with movies, cheese, real ale and graphic novels and is the proud dad to 3-year-old Thomas.

If you’d like Mathew to produce your next user guide or documentation set, email him now.

Training and qualifications

Certified Service Desk Analyst (Service Desk Institute), Sharepoint Administrator (Microsoft), Technical author Intermediate and Advanced (Armada), Camtasia Studio, Techsmith Jing / SnagIt, Madcap Flare / Madcap Capture, Blueberry BBFlashBack

Specialisms

Technical authoring, system documentation, cloud software documentation, help videos, screencasts, training material.

Availability

Available in 2-3 weeks (remote or on-site)

Paul Newham

Business copywriter, journalist, and blogger

Paul has worked as a journalist, PR consultant, reporter, and teacher, and now covers a range of client accounts at Red Robot Media. He is a qualified journalist, and spent some time working in public relations.

Thanks to his confident and open outlook, Paul’s considerable experience in both blogging and journalism means he can turn his hand to any assignment that clients request. He is currently working on content for IT, marketing, event solutions, and healthcare clients.

Paul lives in Leeds with his fiance and young son. He enjoys playing guitar, brewing his own beer, and is a keen Sunday cricketer and football fan.

If you’d like Paul to write for you, email him now.

Paul Newham

Specialisms

Business copywriting, blogging, brand journalism, media relations, press releases, news reports, ebooks, SEO website content.

Availability

Available now (remote only)

Our writers work on a range of projects, from one-off blog posts through to full system documentation. Email today, and we’ll give you a price quote the same day.