Red Robot Media is a content agency with a difference.
We believe that high-quality content is the most important part of the deal.
We also believe in developing open relationships with our customers, and that’s reflected in our high referrals and impressive client retention. Many of our customers have been with us for more than 6 years, with no contract. They just like what we do.
Any questions? Keep reading for more information about us, or get in touch if you have a question not covered here.
When and where do you work?
Our entire team works remotely. Some writers are based at our office in north Leeds, while others work from home. This flexibility lets us carry out different projects at the same time, as well as offering the most cost-effective and efficient writing service to each client.
Our technical authors can work on-site with clients, or combine remote and on-site working as appropriate.
Typically, we are available during UK office hours. If you email us outside of that time, you will normally get a response the next day.
If you’re outside the UK, we will do our best to be available for meetings in your time zone. Unlike many content agencies, we work around the clock according to the needs of the clients we have.
We don’t work on weekends or Bank Holidays unless we make a specific arrangement to do so.
What payment methods do you accept?
We prefer electronic bank transfer in pounds sterling or bitcoin.
We can also take payments in US dollar, Canadian dollar, Euro, bitcoin cash, ethereum, and credit or debit card.
We recommend Transferwise for cross-currency payments.
What’s the turnaround time for a blog post?
Please allow one clear week for a blog post to be written. It really helps us to give everyone the same high standards of service, without rushing to write things too quickly.
If you need something urgently, we may need to charge an overtime fee.
Can I hire Red Robot’s writer(s) on a retainer?
Yes. A retainer gives you guaranteed resource, even when we’re busy. It’s a good option for anyone that needs regular content with the minimum amount of admin.
We provide discounts for retainer working. Please note that the discount is conditional on receiving payment in advance.
How many technical writers and bloggers do you have?
Can I choose a writer to work on my project?
Yes, subject to their availability.
What happens if my content isn’t right?
For blogging projects, we offer free corrections within two weeks of delivery. Content extensions are not included in the free correction policy.
For technical user guides and documentation, please discuss the change request process with your assigned technical author.
Will you complete a trial piece for me?
Yes. We’d be happy to. Unfortunately, we can’t provide trial content for free.
Can you write content for my marketing clients?
Yes. We offer a full white label content production service. You send the content to your customers and set your own fees.
Is Red Robot Media a content mill?
No. Red Robot Media is a specialist content agency for business and technical content. We provide a personal service to everyone.
When you work with us, you will know exactly who is writing for you, and you will be able to chat to them about your content and your project strategy.