We understand that you need a content provider that you can partner with long-term. As part of our commitment to quality, we aim to develop open and honest dialogue with every client that we work with. The majority of clients who use our blogging services don’t sign a contract with us at all. We believe our commitment to quality speaks for itself.
On this page, we have outlined some of the ways we work, including key policies and terms. If you have any questions that are not covered here, please don’t hesitate to send us an email.
Our working day
We generally work during normal UK office hours. We do not normally work on UK Bank Holidays or weekends unless this is negotiated as part of a contract. If you’re outside the UK, we will do our best to make ourselves available during the working day in your timezone.
We prefer bank transfer from all customers. The first time you work with us, we may ask you to pay a deposit. Certain projects will require full payment upfront.
Our default payment terms are 21 days from the date of invoice. For contract or on-site work, or when a project lasts more than one month, clients are billed monthly.
We extend the greatest possible courtesy to our clients, and aim to meet all deadlines. As such, we expect clients to pay for their content on time. We actively and swiftly pursue unpaid debts. If an invoice goes unpaid, we will apply fees, refer to collection agencies, and use the DMCA system where appropriate.
Content turnaround times
We aim to start all projects within five working days of receiving a signed contract and deposit. Turnaround varies depending on the size of the project. A single blog can be completed within a few days, subject to our availability. But large batches of content take longer to produce.
Manuals can take anything from a few days to several months to complete. We need to discuss scheduling with you when we review your software. If you have a deadline, please say so, and we will work with you to meet it.
Technical writing retainers
A retainer is a pre-paid contract for guaranteed resource. This is ideal for software releases, where you’d ordinarily need an update every few months. You can block-book our time daily, weekly or monthly.
We have three writers working across a variety of projects. We’ll assign a writer that we feel is best for your project.
Our team of writers works from our office in Leeds, and from home. This makes projects more affordable for everyone.
Our technical author Mathew can work on-site in some cases. Bloggers are not generally available to work on-site.
It’s our aim to ensure everyone is satisfied with the content they receive. We offer free corrections within a set period; this period is noted on your signed order form. If you spot any mistakes, inaccuracies or problems during that time, we’ll fix them completely free of charge. Once the correction period has lapsed, corrections and changes are chargeable at the normal rate.
Please note that content is billed on delivery. If you decide not to publish it, it still has to be paid for.
If you would like to begin with a trial, we will produce a piece as a test run. Trial content must be paid for, but there is no obligation to continue with a full project.
White label content production
Red Robot works with marketing agencies and SEO companies who send us content assignments from their own clients. We do not disclose our involvement. If you are interested in white label content production, please contact us to discuss quantity and frequency.