When you set up a project with Red Robot Media, you’ll receive an agreement that details our terms, pricing and turnaround time.

On this page, we’ll quickly summarise our policies so you have an idea of how we work. (In the event of a clash, the agreement we send you takes precedent.)

Questions About Our Writing Services

What are your opening hours?
We generally work in normal office hours, although we’re flexible. If you’re overseas, we will be available when you’re in the office. We do not normally work on UK Bank Holidays or weekends, but this is negotiable.
What payment methods do you accept?
Bank transfer (UK/ international) is preferred. We can take Direct Debit, credit and debit card, cheque, litecoin and bitcoin.
How long will it take for my content to be created?
We aim to start all projects within five working days of receiving a signed contract and deposit. Turnaround varies depending on the size of the project; large batches of content take longer to produce than a single blog. If you have a deadline, please say so. We will work to it.
Can I hire you on a retainer?
Yes. If you have regular content needs, a retainer saves you waiting in line for our time. We have a set daily rate, so you can block-book our time weekly or monthly, according to your needs.
How long does it take to write a user guide?
Manuals can take anything from a few days to several months to complete. We need to discuss scheduling with you when we review your software.
How many in-house writers do you have?
We have two trained technical writers covering small business and technical work.
Where do you normally work? Can you come to our office?
We work from our office in Leeds. Our pricing is based on remote working (using cloud software and remote collaboration tools), since this makes projects more affordable for everyone. We can work on-site in some cases.
What are your payment terms?
All clients will be asked to sign a contract and pay a deposit, then pay the rest on completion, but certain projects will require full payment upfront. Our default payment terms are 21 days from the date of invoice. For contract or on-site work, or when a project lasts more than one month, clients are billed monthly. Red Robot Media actively and swiftly pursues unpaid debts. We use a variety of methods, including collection agencies, the courts and the DMCA system. Please help us to keep our prices low by paying your invoice on time.
What about privacy and disclosure?
With your permission, we may show examples of our work to other parties. We may publicise the work we have done for you (e.g. social media, case studies). If you want us to maintain complete confidentiality, please ask us to sign an NDA. If you do not want us to store data relating to your project in the cloud, please tell us.
What if I'm not happy with the content?
It’s our aim to ensure everyone is delighted with the content they receive. That’s why we offer free corrections within a set period; this period is noted on your signed order form. If you spot any mistakes, inaccuracies or problems during that time, we’ll fix them completely free of charge. Once the correction period has lapsed, corrections and changes are chargeable at the normal rate. Please note that content you decide not to publish has to be paid for.
How do I get a price?
Contact us with your requirements and we will send you a quote. The more detail you can give us, the more accurate your estimate will be. Alternatively, you can give us an idea of your budget, we will try to work with you to meet it.
Will you create some trial content for me first?
Sure! If you would like to begin with a trial, we’re happy to do a short piece as a test run. Note that trial content must be paid for, but there is no obligation to continue with a full project.
How do I keep track of your work?
We use a project management website to organise our work. We’ll give you as many logins as you need.
What is your late payment policy?
We actively, swiftly pursue overdue amounts and apply late fees if payment is not made in time. We will also stop any ongoing work if payment is not made. We may also engage the courts, use DMCA legislation and force removal of content from your server. You are liable for all costs incurred if invoices are paid late.
Can we speak on the phone?
Sure! Contact us using the contact form on our website, and we will call you back the same day. We can use Skype if preferred.
Do you create content on a white label basis?
Yes, we do. We work with marketing agencies and SEO companies who send us content assignments from their own clients. We do not disclose our involvement. If you are interested in white label content production, please contact us to discuss quantity and frequency.