Our technical authoring services give you complete freedom to outsource the production and maintenance of your documentation. From complete user guides through to Quick Start leaflets, we have the skills, experience, and resources to develop attractive, high-quality documents and publications for your company.
Our team of professional writers can document many products remotely, at minimal cost to you. We use cloud collaboration software, video calling, and time tracking tools to give you complete oversight as your documentation is developed. And we have worked on high-profile projects for a number of global clients, giving us the specialist knowledge we need to complete your user manual efficiently.
If you prefer not to hire remote technical writers, you can engage our UK technical authors to work in your office, anywhere in the world.
What Are Technical Authoring Services?
If you’ve got a new software application, an app, or a hardware device, our technical authoring services offer many different options for getting quality user guides and documentation developed. Our writers can provide a quality result, combining the benefits of outsourcing with the cost savings of resource on demand.
Our writers create online HTML 5 web help using Madcap Flare, and this can be uploaded to your server, with optional context-sensitive links that can be embedded into the application itself.
If your users prefer to refer to a paper document or static file, we can output Word and PDF manuals from the same source material. This gives you the ability to keep offline and online versions of the same manual completely in sync.
Our UK technical authors also produce help in ebook format. And our technical authoring services also include video production, including how-to videos. Where necessary, we can film hardware being used on-site, and turn that demonstration into a video for your customers.
Complete Technical Authoring Support
If your user guide is out of date, allow us to review, edit, and update it. We can do this once, or book in regular updates each time you release a new version of your product, so that your user manual always matches your software.
All of our web help includes the possibility to create completely custom layouts, shedding the old-fashioned ‘web help’ look that some applications create. Help systems are output in compliant HTML 5, and look great on smartphones and widescreen monitors, thanks to the responsive layout.
As enthusiastic users of the Madcap Suite, we’d be pleased to demo the features of Madcap Flare, which is our preferred authoring tool. Your employees can even review and contribute to our content using Madcap Contributor, which our writers can train them to use.
The documents that we produce can be used for training, onboarding, or as a companion to a new software or hardware release.
Additional Writing Services On Demand
As a company, we specialise in technical writing, so we go beyond simple user guides and documentation. Our services span everything from blogging to ebook production. And we pride ourselves on delivering quality outputs, no matter what the subject matter may be.
We can offer technical proofreading and copy editing, which is particularly handy if your manual has been translated from another language. We can also produce companion blogs to announce your new release, explain new areas of the software, or showcase specific features. You can contact our writers directly to discuss your requirements and scope the documents that you require.
Your technical author
Mathew Dixon is our lead technical author with 6 years’ professional experience. He works primarily in Madcap Flare and Camtasia Studio, and is a highly experienced senior technical writer. Read more.
User Guide Examples
Technical Authoring FAQs
If you have a question that is not covered here, please contact us for a speedy reply.
Who will write my user guide or manual?
Mathew Dixon is our senior technical writer. He’s a Madcap Flare expert with more than 6 years’ experience working on manuals, user guides, technical website content, and help videos.
Our technical content writer, Claire Broadley, offers additional resource for large projects. Claire and Mathew have co-written a Camtasia Studio guide for technical authors, and are trained in technical writing to ensure your content is consistent and easy-to-read.
Unlike some technical authoring firms, we do not secretly outsource our manuals to unknown third parties. Your named writer is always available during office hours, in your own timezone, and is responsible for ensuring that quality is high.
Where do your technical authors work?
Our technical authors can work on-site at your office, or remotely at our own office in Leeds.
Remote working ensures considerable cost savings compared to on-site work, so we recommend this where it is practical. Sometimes, a combination of on-site and offsite work is recommended at the beginning of a project. This can involve a training period for onboarding purposes, where our writer visits your site and gets to know your team and your products.
Regardless of location, our technical authors carry out weekly reviews with all clients via phone or Skype to discuss the progress of all manuals. Red Robot also provides unlimited logins to our cloud project management tool, so you can see what’s happening and create tasks for us to complete.
Which documentation tools do you prefer?
Our preferred authoring tool is Madcap Flare, and we prefer Camtasia Studio for video work. If your organisation is already using a different tool, we can usually support it. We can also provide a Madcap Flare demo on request so that you can see how single-sourcing works.
For technical website content, we author in any CMS, including helpdesks like Zendesk, or blogging software like WordPress. Our team has been using WordPress for more than a decade, and we have published manuals in both blog and forum formats.
How do you bill for technical authoring services?
Where possible, we try to provide fixed or capped quotes for documentation and manuals. Invoices are provided monthly. To ensure rapid progress, we ask that invoices are settled on time each month, which avoids any delay to your project.
If you opt for a retainer, your technical authoring service will be billed in advance every calendar month.
Large projects may be complemented with project manager or service manager resource on our side. You can discuss this with your technical writer when you’re ready to start.
What languages can you write in?
All documentation is created in British English. We can provide instruction manual translations for an additional fee.