About Red Robot Media
Red Robot Media is committed to customer service. We approach every assignment with a positive attitude and an open mind. As a team, we understand the power of a positive referral. Our primary goal is to produce content which our customers are delighted with.
Because we work on a contract basis, we can keep costs down without compromising on quality, punctuality or price. But we don’t skimp on software or training. Claire and Mathew hold a mixture of qualifications and both have trained in technical authoring. As a company, we invest in the most up-to-date software on the market, including Madcap Flare 8. We also offer free project management tools for all clients, and we’ll always specify the cost before we start.
Red Robot Media prides itself on being ethical, reliable and affordable. If you’re interested in working with us, please don’t hesitate to contact us for a chat today.
Claire Broadley’s first love has always been IT. After starting her career in service desk positions, Claire moved up the ranks and trained formally as a technical author. After her first course, she was producing training manuals and software user guides for hundreds of people.
In March 2011, Claire Broadley began to provide freelance technical writing services to a handful of clients. Over time, demand for her writing grew, and she began to write SEO content on a diverse range of topics. Claire decided to train in website content writing, leave her job as a technical author for the National Institute for Health Research and concentrate full-time on the company.
Mathew Dixon was also working for the National Institute for Health Research as a service desk analyst, having previously worked in customer service and technical support toles for BT and Leeds City Council. He left his position in November 2011 and joined Red Robot Media full-time as a technical author.
We now offer SEO copywriting services, blogging, technical content, video, PR, software user guides, social media support, WordPress hosting and more. All of the work we do is managed by Claire and Mathew exclusively, and Red Robot Media is the result of more than two years of solid, hard work and commitment to our valued clients.
With both SEO content and technical user guides, quality is key. Google wants to see quality content, and the users of a software or hardware product want help material that they can understand.
The content we produce is affordable, and we keep overheads low, but we don’t try to undercut content mills and other sources of low-quality content. We know the work we do is better than that. We really value our long-term clients; a huge number of them have been ordering content from us for more than 12 months, and you can read some of their testimonials on this website.
All of the work you order from us is created by Mathew or Claire. We do not outsource anything, so we can guarantee consistency and accountability. We invest money in software, courses and equipment to best serve our clients. Unlike many content production companies, we have a training budget, we work overtime to meet your deadlines and we ensure our taxes are paid.
Both of us know what it’s like to be let down by freelancers and third party vendors; that’s why we aim to be as dependable as the staff you sit next to every day. Both Mathew and Claire can work on-site or off-site, and we cover one-off projects and ongoing, lengthy contracts too. If you want to know more about us, you can speak to us directly on the phone at any time.
Tel: 0113 815 1851 (+44 113 815 1851)
Qualifications: Microsoft MCP (Active Directory), Microsoft MCP (Windows), ITIL v3
Training & experience: Sharepoint / Designer, Camtasia Studio / Relay, Adobe RoboHelp, technical authoring 1 & 2 (Armada), web content writing (Leeds University)
Claire Broadley is a technical author and SEO content writer. Claire’s also the managing director at Red Robot Media, providing business writing services to hundreds of clients. She works on a mix of blogging, e-book, SEO copy and technical authoring projects, runs Red Robot Media on a day-to-day basis and tweets on behalf of the company.
Follow this link to see Claire’s CV on LinkedIn.
Tel: 0113 815 1850 (+44 113 815 1850)
Qualifications: Certified Service Desk Analyst (Service Desk Institute), Sharepoint Administrator (Microsoft)
Training & experience: Technical author 1 & 2 (Armada), Techsmith Camtasia Studio, Techsmith Jing / SnagIt, Madcap Flare and Madcap Studio, BlueBerry Software BBFlashBack
Mathew Dixon is a technical author and content writer. He’s also a director at Red Robot Media.
He is obsessed with movies, cheese, real ale and graphic novels.
Also, check out the Red Robot Media portfolio for some examples.
What are your opening hours?
Red Robot Media is open on weekdays. We are available for weekend projects when time permits. When the company closes – for holidays, for example – someone is always available to cover ongoing projects, such as regular blogs. Clients do not experience any delays or downtime.
How many staff do you have?
We have two full-time staff, Mathew and Claire. In addition, Paul assists us with content writing, copywriting and proofreading assignments, and Gwen is our technical document tester. Lynn project manages large technical authoring assignments and Linda is our PA.
Unlike other content creation companies, Red Robot Media doesn’t ‘farm out’ writing work to other people.
Who will work on my project?
Mathew manages Red Robot Media’s technical authoring services. He tends to take on our user guides, app writing and user help projects.
Claire specialises in content writing services and technical blogs.
Both are fairly evenly qualified and experienced, so Mathew and Claire do share work if deadlines are tight. If you prefer to have one particular writer working on your project, we’re happy to commit (subject to availability).
What's your lead time?
We aim to start all projects within five working days of receiving a deposit (if a deposit is required).
If you need an immediate start, we should be able to fit you in.
Red Robot Media’s workload tends to come in waves. The more notice you can give us, the better our team can serve you.
Can you work on-site / on a contract basis?
Yes (subject to availability). Bear in mind that on-site rates are higher because the team have more expenses to cover.
What are your payment terms?
New clients who would like to use our business writing services are normally required to place a deposit. Red Robot Media may then provide credit, but this is at its own discretion.
When credit is provided, Red Robot Media requires payment strictly within 21 days of the invoice date.
For contract or on-site work, or when a project lasts more than one month, clients are billed monthly.